FAQ

FREQUENTLY ASKED QUESTIONS

Product Related Questions

How do I re-synchronize my EZ-LEDController?

1 – Power on your vehicle to ensure both the remote and receiver module are receiving power

2 – Insert the remote into a 12-24V power outlet or cigarette lighter socket

3 – Locate your wireless receiver box and hold the clear button on the end of the box until it lights up red

4 – Within 1 minute of the clear button lighting up, return to your remote and hit the central power button to establish a sync between both units

5 – Check your strobes to ensure communication by cycling through a few flash patterns using the ‘M’ switch – the blue and red lights on the remote should flash in the same manner as your strobes

 

Click image to view full size

ez-ledcontroler-instructions

How do I reset my EZ-Wireless Command?

To reset the wireless controller press and hold the Dimmer button for 5 seconds. This will reset the wireless controller to Factory Default.

TIP: Factory Default settings – Channel 1-4 is set to Pattern 2, Channel 5 is set to Pattern 12.

Can I run more than one Prostrobe product off of the EZ-LEDController?

The answer to this one is no. Each controller syncs separately to the controller included with your product.

However, if you are looking to run more than one product off of a single controller, you should try our EZ-Wireless Command. This controller allows you to control up to 5 Prostrobe, Alpena, or WhiteLight products from one convenient controller.

Is my ProStrobe product completely waterproof?

Aside from our wireless controllers, most of our  products are waterproof to some degree. You can tell just how waterproof the product is by its IP rating. Our product’s IP rating should be listed in the product details.

 

In general, here is what you need to know about IP ratings in regards to our products.

IP = “In Protection”

First Digit = Solids Protection

Second Digit = Liquids Protection

The higher the number, the more it protects.

 

IP65 = Dust proof and Rain proof (Can get wet but DO NOT SUBMERGE)

IP66 = Dust proof and Rain proof (Can get wet but DO NOT SUBMERGE)

IP67 = Dust proof and Submersible up to 1m

IP67 = Dust proof and Submersible up to 1m+

 

For more detailed information on IP ratings please visit

IP Rating Chart

 

 

What is the warranty/life expectancy on my ProStrobe product?

We provide a 50,000hr or 3 year LED warranty on all of our ProStrobe products.

If your product is broken or defective, give us a call and you may be eligible for a replacement.

If you are in need of any additional information, please feel free to contact our customer care line or sent us an email.

Toll Free: 1-800-387-3217
Call: (905) 451-4611
Email: feedback@prostrobe.ca

Monday to Friday
9:00AM – 5:00PM EST

Installation Related Questions

Where can I find installation instructions for my product?

We provide installation instructions in or on the packaging of all our products. If you have lost yours, you can find them on our Installations Instructions Page.

If you are in need of any additional instructions, please feel free to contact our customer care line or send us an email.

Toll Free: 1-800-387-3217
Call: (905) 451-4611
Email: feedback@prostrobe.ca

Monday to Friday
9:00AM – 5:00PM EST

Where do I connect the positive wire when installing my ProStrobe product?

1) Locate a 12-24V fused power source – recommended sources include the headlight fuse in your fusebox and your battery

If you are using the battery as a power source you must obtain a 20A relay and configure the wiring using Figure 1 as an example

fig-1

Click image to view full size

2) If you are using a fuse in your fusebox, ensure that the fuse is rated 20A or higher and that this fuse receives power with while your ignition is on and configure wiring

For more installation instructions you can try our Installations Page.

If you are in need of any additional instructions, please feel free to contact our customer care line or sent us an email.

Toll Free: 1-800-387-3217
Call: (905) 451-4611
Email: feedback@prostrobe.ca

Monday to Friday
9:00AM – 5:00PM EST

Where should I install my product?

For ideas on where you can mount our product, please go to our Community Page. Here you can find pictures and videos of where others have mounted their strobes.

 

When you are finished installing your product we would love to see it! Please send us your pictures and we will add you to our Community Gallery. You can also tag #ProStrobe on social media.

Where should I mount the receiver box?

We recommend that you mount the receiver box near the battery, under the hood, safer from moisture and road debris. Do not mount close to excessive heat sources such as exhaust components or a radiator. Ensure any planned wiring routes do not interfere with the operation of any under-hood components and moving engine parts.

control-box-placement

 

For complete installation instructions please see our Installations Instructions Page.

Account, Checkout, & Payment Related Questions

Which payment methods are accepted in the Online Shop?

On our site you may choose to pay by Visa, MarsterCard, or American Express. We accept any credit card usable through PayPal.

Why should I create a personal shopping account?

Here are just a few of the benefits for establishing a personal account:

  1. Expedite your checkout process.
  2. It’s safe-you never have to send us your credit card info (all shopping carts are processed and stored through Paypal)
  3. Never have to re-type your billing and shipping information over the Internet again for future purchases.
  4. You have the ability to set a different billing address from your shipping address in different countries, hence your shipping will automatically calculate from your shipping address.
  5. Access your account information online

I cannot complete my order because it says "No shipping methods available". What do I do?

If the text in our shipping methods box shows up as a light grey, all you need to do is wait a few moments while we get shipping prices from our various carriers. Then you should be able to select a shipping option and be on your way.

PLEASE NOTE: Shipping prices will only be calculated once an address has been entered.

 

If the message “No shipping methods available” shows up in black, please contact our customer care line. Keep in mind, we will only ship to locations in Canada and the USA.

PayPal will not let me submit my payment information. What should I do?

Please double check that you are using one of the accepted credit cards and that it is not expired.

If you are trying to pay by credit card without logging into a PayPal account, please ensure that the email address and card you are using is not already connected to a PayPal account. If this is the case, a yellow message box will appear at the top of your screen notifying you of the problem. Please log in to PayPal if you wish to use that card.

If you are still having problems, please contact our customer care line and we can take your order via credit card over the phone.

How secure is shopping in the Online Shop? Is my data protected?

Secure payments by PayPal

Your payment for this purchase is processed securely by PayPal. Here are some of the ways that PayPal keeps your information secure:

  • We use industry-leading encryption and fraud prevention tools.
  • We don’t share your financial information with the merchant.
  • We send you a confirmation email when you make a payment.

Want to get even more from PayPal?

When you sign up for a PayPal account, you get the same industry-leading security we use to process all our payments and these advantages:

  • You can pay easily and securely with your bank account or credit card at thousands of online stores.
  • You don’t need to dig out your credit card every time you pay. You save your details in your PayPal account so you don’t have to enter them again and again.
  • PayPal offers buyer protection on eligible transactions for up to the full purchase price plus original shipping charges.